Retail Team Lead - Customer Experience & Store Ops

Vans; Columbia (MD); On-site; USD 28,000 - 36,000; Part time

Job summary

Vans is seeking a Supervisor to support the store's leadership team and drive excellent customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards, in partnership with the Store Manager and Assistant Store Manager.

This role suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution‑oriented and flexible in a fast‑paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.

Responsibilities

• Lead by example and coach associates to deliver a best-in-class customer experience.
• Support the store’s leadership team to maximize profitability and store standards.
• Oversee daily operations, open/close procedures, floor coverage, and task delegation.
• Maintain visual merchandising standards and ensure timely product flow to the sales floor.
• Promote an inclusive store culture and participate in local community initiatives.

Skills

Retail Leadership

Coaching

Communication

Customer Service

Education

High School Diploma

Tools

POS software

Job description

Vans is seeking a Supervisor to support the store's leadership team and drive excellent customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards, in partnership with the Store Manager and Assistant Store Manager.

This role suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service.