Store Supervisor: Lead, Coach & Customer Experience

Vans; Littleton (CO); On-site; USD 26,000 - 39,000; Full time

Job summary

Vans is seeking a Supervisor to support the store’s leadership team and drive an exceptional customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

In partnership with the Store Manager, you will help maximize profitability, foster an inclusive culture, and contribute to the store’s success.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Responsibilities

• Delivera high levelof personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achievingindividual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliverhigh levelsof customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuringtimelyproduct flow to the sales floor.
• Assistin training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement byparticipatingin local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Customer engagement

Leadership

Coaching

Communication

Merchandising

Store operations

Team building

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

Vans is seeking a Supervisor to support the store’s leadership team and drive an exceptional customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

In partnership with the Store Manager, you will help maximize profitability, foster an inclusive culture, and contribute to the store’s success.