Retail Team Lead - Customer Experience & Sales

Pop-Mart-Americas-Inc.; Roseville (CA); On-site; USD 2,617,000 - 3,430,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART is seeking an Assistant Store Manager in Roseville, CA to lead daily store operations and coach a high-performing team of Brand Associates and Sales Leads. You will drive sales, ensure inventory accuracy, and execute POP MART merchandising standards while delivering an exceptional customer experience.

You will oversee opening/closing procedures, cash handling, safety, and loss prevention, partnering with the Store Manager to meet KPIs and foster a customer-first culture in a fast-paced

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.

Responsibilities

• Lead from the sales floor to deliver an exceptional customer experience.
• Coach, develop and retain Brand Associates and Sales Leads.
• Oversee daily store operations, inventory, merchandising, and performance metrics.

Skills

Retail leadership

Coaching

Customer experience

Education

High School Diploma or equivalent

Job description

POP MART is seeking an Assistant Store Manager in Roseville, CA to lead daily store operations and coach a high-performing team of Brand Associates and Sales Leads. You will drive sales, ensure inventory accuracy, and execute POP MART merchandising standards while delivering an exceptional customer experience.

You will oversee opening/closing procedures, cash handling, safety, and loss prevention, partnering with the Store Manager to meet KPIs and foster a customer-first culture in a fast-paced