Retail Team Lead: Customer Experience & Ops

Palmetto Goodwill; Myrtle Beach (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Palmetto Goodwill is hiring a Retail Shift Leader I at Carolina Forest, SC. You will assist the Retail Store Manager and lead a team to run a busy store, ensuring smooth operations and excellent customer experiences.

This role emphasizes training and coaching teammates, handling donations, pricing, stocking, and accurate cash handling through the POS system, with a focus on mission impact and loss prevention.

Qualifications

• High School diploma or GED is required.
• At least 1 year of retail experience preferred.
• Ability to supervise and train team members.

Responsibilities

• Assist the store leadership in daily operations.
• Provide excellent customer experiences to shoppers and donors.
• Operate POS and process transactions accurately.
• Train and coach team members as assigned.
• Open/close store and perform banking tasks as needed.
• Ensure compliance with safety and loss-prevention policies.

Skills

Customer service

Team leadership

Cash handling

Education

High School diploma or GED

Tools

POS system

Job description

Palmetto Goodwill is hiring a Retail Shift Leader I at Carolina Forest, SC. You will assist the Retail Store Manager and lead a team to run a busy store, ensuring smooth operations and excellent customer experiences.

This role emphasizes training and coaching teammates, handling donations, pricing, stocking, and accurate cash handling through the POS system, with a focus on mission impact and loss prevention.