Retail Shift Leader — Elevate Customer Experience

Palmetto Goodwill; Mount Pleasant (SC); On-site; USD 30,000 - 36,000; Full time

Job summary

Palmetto Goodwill in Mount Pleasant, SC seeks a Retail Shift Leader I to support the store manager and supervise team members in daily operations. The role emphasizes delivering excellent customer service, handling donations, pricing, stocking, and POS transactions with accuracy.

Responsibilities include training staff, ensuring safety, maintaining store standards, and stepping in for the manager as needed. Some certifications and leadership experience are valued.

Qualifications

• High School diploma or GED and one year of retail experience.
• Ability to obtain forklift, stacker, and CPR/First Aid certifications.
• Experience operating POS systems.
• Ability to read and interpret memos and procedures.
• Strong customer service and teamwork.

Responsibilities

• Assist the store manager and assistant in daily operations.
• Provide excellent customer experiences to all customers.
• Sort, price, and stock donations for sale.
• Accurately use the POS and encourage round-up donations.
• Maintain clean work environment and safety standards.
• Lead team in the manager's absence and provide coaching.

Skills

Customer service

Team leadership

Communication

Safety awareness

Cash handling

Education

High School diploma or GED

Tools

Forklift operation

POS system

Job description

Palmetto Goodwill in Mount Pleasant, SC seeks a Retail Shift Leader I to support the store manager and supervise team members in daily operations. The role emphasizes delivering excellent customer service, handling donations, pricing, stocking, and POS transactions with accuracy.

Responsibilities include training staff, ensuring safety, maintaining store standards, and stepping in for the manager as needed. Some certifications and leadership experience are valued.