Retail Store Leader — Customer Experience & Operations

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Charleston (SC); On-site; USD 40,000 - 56,000; Full time

Job summary

Goodwill Industries of Lower South Carolina (Palmetto Goodwill) seeks a role to assist the Store/Facility Manager in operating a retail store, donation processing center and/or warehouse, while delivering exceptional customer service and managing staff, donations, processing, stock rotation, inventory and sales.

The position emphasizes maintaining a clean, compliant facility, ensuring safety standards, and leading the retail team in the manager's absence to support Palmetto Goodwill's

Responsibilities

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Culture)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastistically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)
• Maintains clean work environment.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
• Recognizes when team members need coaching and provides immediate coaching when applicable.
• Issue refunds and resolves customer concerns.
• Trains Retail Team Member IV in delivery of new Retail Team Member training.
• Demonstrates a mastery in production and customer service management through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager; see Supervisory Responsibilities below.
• Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits, and securing the building at the direction of the Store Manager in accordance with established guidelines.
• Ensures compliance with established safety, security, sales, money handling (as applicable), and record keeping procedures and practices as outlined in the Standard Operating Procedures.
• Verifies that the quality and quantity of merchandise is adequate to obtain sales and production standards.
• Coordinates shipments and makes adjustments to merchandise categories and production schedules as needed.
• Coordinates transportation shipments and reporting on a daily basis.
• Ensures merchandise is priced in accordance with established standards for retail stores as applicable.
• Implements seasonal planograms, floor sets, store signage, and sales promotion activities for retail stores as applicable.
• Optimize floor space based on product flow to ensure efficient production.
• Assists Truck Drivers and other agency personnel in performance of their duties.
• Must be able to work flexible hours, available to open and/or close assigned retail location as required, make bank deposits, and secure building to ensure success of the operation.
• Must be able to respond to emergencies at any time as needed.
• Performs other job-related duties as assigned.

Job description

Goodwill Industries of Lower South Carolina (Palmetto Goodwill) seeks a role to assist the Store/Facility Manager in operating a retail store, donation processing center and/or warehouse, while delivering exceptional customer service and managing staff, donations, processing, stock rotation, inventory and sales.

The position emphasizes maintaining a clean, compliant facility, ensuring safety standards, and leading the retail team in the manager's absence to support Palmetto Goodwill's