Retail Shift Leader: Customer Experience & Team Coach

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Mount Pleasant (SC); On-site; USD 34,000 - 45,000; Full time

Job summary

Goodwill Industries of Lower South Carolina (Palmetto Goodwill) in Mount Pleasant is seeking a capable retail professional to support store management and drive daily operations, focusing on delivering strong customer experiences and efficient donation processing.

The role emphasizes teamwork, training, safety, and adherence to organizational values such as integrity and respect, with opportunities to lead in the store’s absence and contribute to production goals.

Responsibilities

• Assist the Retail Store Manager and Retail Assistant Store Manager in operation and management of a retail center.
• Provide amazing customer experiences to internal and external customers.
• Lead and train team members; coach when needed.
• Ensure compliance with policies, safety standards, and CARF/Department of Labor standards.
• Complete opening/closing duties and secure the building.
• Issue refunds and resolve customer concerns.

Job description

Goodwill Industries of Lower South Carolina (Palmetto Goodwill) in Mount Pleasant is seeking a capable retail professional to support store management and drive daily operations, focusing on delivering strong customer experiences and efficient donation processing.

The role emphasizes teamwork, training, safety, and adherence to organizational values such as integrity and respect, with opportunities to lead in the store’s absence and contribute to production goals.