Retail Team Lead: Customer Experience & Team Growth

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Charleston (SC); On-site; USD 42,000 - 55,000; Full time

Job summary

Palmetto Goodwill, serving the Charleston area, seeks a team member to assist the Retail Store Manager and Retail Assistant Store Manager in day-to-day operations of a retail center. This role emphasizes customer experiences, loss prevention, accuracy in pricing, stocking, and handling donations.

Responsibilities include leading by example, training staff, performing opening/closing duties, operating the POS system, and ensuring safety and compliance with company policies.

Qualifications

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence.
• Provides amazing customer experiences to all internal and external customers.
• Embraces an expectation of learning and growth. Participates in training and development.
• Trains team members and provides coaching when applicable.

Responsibilities

• Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail center.
• Sorts, prices, and stocks donations and merchandise.
• Accurately uses the POS system and processes sales, including round-up collections.
• Performs opening/closing duties, deposits, and secures the building under supervision.
• Leads team activities in the absence of the Store Manager and ensures safety and compliance.

Job description

Palmetto Goodwill, serving the Charleston area, seeks a team member to assist the Retail Store Manager and Retail Assistant Store Manager in day-to-day operations of a retail center. This role emphasizes customer experiences, loss prevention, accuracy in pricing, stocking, and handling donations.

Responsibilities include leading by example, training staff, performing opening/closing duties, operating the POS system, and ensuring safety and compliance with company policies.