Retail Team Lead — Customer Experience & Ops

Total Wine & More; Greenfield (MA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Store discounts

Health care plans

401(k) & HSA & FSA

Life & disability insurance

Parental leave

Tuition assistance

Career development & training

Consumer classes

Job summary

Total Wine & More in Greenfield, MA is seeking a Supervisor to support store operations and help build a sales and service culture that delivers best-in-class service for our customers. You’ll work with the management team, supervise staff, coach peers, and ensure compliance with alcohol laws while maintaining a safe, welcoming store environment.

You will lead service, merchandising, and front-end operations, drive sales and key performance metrics, and contribute to a distinctive world of adult

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, 1+ year supervisory experience in retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Team leadership

Customer service

Interpersonal skills

Coaching peers

POS systems

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Greenfield, MA is seeking a Supervisor to support store operations and help build a sales and service culture that delivers best-in-class service for our customers. You’ll work with the management team, supervise staff, coach peers, and ensure compliance with alcohol laws while maintaining a safe, welcoming store environment.

You will lead service, merchandising, and front-end operations, drive sales and key performance metrics, and contribute to a distinctive world of adult