Retail Team Lead: Customer Experience & Operations

Rack Room Shoes; Waycross (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Rack Room Shoes in Waycross, GA is seeking a Team Lead to supervise day-to-day store operations, ensure adherence to company policies, and provide leadership and training to the staff under Store Manager guidance.

In the Store Manager's absence, the Team Lead takes full responsibility for operations, aims to exceed sales and service goals, manages POS transactions, inventory, merchandising, scheduling, and loss prevention, while delivering an excellent customer experience.

Qualifications

• Approved background check required.
• Strong verbal and written communication skills.
• Proven managerial and organizational abilities.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide leadership and training to store staff.
• Supervise day-to-day store operations in absence of managers.
• Meet and exceed sales, service, and operational objectives.
• Manage POS transactions, discounts, refunds, and loyalty.
• Inventory control: shipping/receiving, price changes, markdowns.
• Merchandising, visual presentation, and store cleanliness.
• Payroll: scheduling and time/attendance controls.
• Loss prevention and safeguarding company assets.

Skills

Background check

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Waycross, GA is seeking a Team Lead to supervise day-to-day store operations, ensure adherence to company policies, and provide leadership and training to the staff under Store Manager guidance.

In the Store Manager's absence, the Team Lead takes full responsibility for operations, aims to exceed sales and service goals, manages POS transactions, inventory, merchandising, scheduling, and loss prevention, while delivering an excellent customer experience.