Retail Team Lead - Drive Store Ops, Service & Training

Rack Room Shoes; Pooler (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations in Pooler, GA. The role provides leadership, coaching, and hands-on guidance to store staff under the Store Manager and Assistant Store Manager.

The Team Lead ensures compliance with company policies while driving sales, service, and operational excellence. Responsibilities include training staff, managing POS transactions, inventory control, merchandising, scheduling, and loss prevention to safeguard assets and customer

Qualifications

• Approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Oversee daily store operations and ensure compliance with company policies.
• Provide leadership, training, and guidance to staff.
• Handle POS transactions, sales, discounts, refunds, and loyalty processes according to policy.
• Manage inventory controls including shipping/receiving, pricing, markdowns, and physical inventory.
• Maintain merchandising standards, floor presentation, and promotional signage.
• Oversee scheduling, payroll-related tasks, and time/attendance for team members.
• Develop staff through training and performance development.
• Assist in loss prevention and protect company assets.
• Aims to ensure a safe environment for employees and customers.

Skills

Leadership

Customer service

Communication

Store operations

Tools

POS system

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations in Pooler, GA. The role provides leadership, coaching, and hands-on guidance to store staff under the Store Manager and Assistant Store Manager.

The Team Lead ensures compliance with company policies while driving sales, service, and operational excellence. Responsibilities include training staff, managing POS transactions, inventory control, merchandising, scheduling, and loss prevention to safeguard assets and customer