Retail Team Lead - Customer Experience & Operations

Banana Republic; Leesburg (VA); On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

merchandise discount

Paid Time Off

Volunteer hours (on the clock)

401(k) plan with company matching

Employee stock purchase plan

Job summary

Banana Republic in Leesburg, VA is seeking a store-support role to back the leadership team by performing functional tasks and modeling selling behaviors. You will lead processes, help achieve sales goals, and ensure a best-in-class customer experience through collaboration with the leadership team.

You will become an expert in the brand's selling behaviors and support operations, including opening/closing tasks, while delivering exceptional service across all channels.

Qualifications

• Flexible schedule including evenings, holidays and weekends.
• Able to lift up to 30 pounds.
• Strong customer service mindset with interest in brand selling behaviors.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Banana Republic in Leesburg, VA is seeking a store-support role to back the leadership team by performing functional tasks and modeling selling behaviors. You will lead processes, help achieve sales goals, and ensure a best-in-class customer experience through collaboration with the leadership team.

You will become an expert in the brand's selling behaviors and support operations, including opening/closing tasks, while delivering exceptional service across all channels.