Store Leadership Lead - Elevate Customer Experience

Banana Republic; Queenstown (MD); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) plan

Employee stock purchase plan

Job summary

Banana Republic is a storyteller's brand and is seeking team members to support leadership and deliver a best-in-class customer experience at our Maryland store. You will role model selling behaviors, educate customers about loyalty programs, and collaborate with colleagues to maintain productivity and accurate store operations.

You will focus on leading processes, executing tasks, and delivering seamless omni-channel experiences while ensuring compliance and a positive work environment.

Qualifications

• Customer-focused with ability to educate customers about loyalty programs.
• Strong communication and ability to use technology to engage customers.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Banana Republic is a storyteller's brand and is seeking team members to support leadership and deliver a best-in-class customer experience at our Maryland store. You will role model selling behaviors, educate customers about loyalty programs, and collaborate with colleagues to maintain productivity and accurate store operations.

You will focus on leading processes, executing tasks, and delivering seamless omni-channel experiences while ensuring compliance and a positive work environment.