Retail Team Lead — Customer Experience & Mentorship

Meijer Inc.; Edgewood (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a capable leader to oversee department operations, guide daily tasks, and mentor team members to deliver exceptional customer service. The role emphasizes engagement, training, and adherence to Meijer standards to drive store profitability.

You will work with leadership to optimize schedules, ensure product freshness, and maintain safe, compliant operations across the department.

Qualifications

• Passion for customer service and engagement with customers and team members.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Creative thinking and the ability to influence others.
• Ability to quickly build rapport and foster customer confidence.

Responsibilities

• Engage peers to provide the best possible shopping experience for customers.
• Communicate with team members and assign daily tasks.
• Mentor and coach team members to exceed service and sales goals.
• Assist in training new team members and cross-training talent.
• Support department scheduling to boost engagement, service, and store profitability.
• Ensure product freshness through rotation and dating policy compliance.
• Lead in safety, ordering, receiving, stocking, pricing, and display where applicable.
• Contribute to a diverse, inclusive, and welcoming store culture.

Skills

Customer service

Verbal communication

Written communication

Retail experience

Problem solving

Influence others

Mentoring

Teamwork

Adaptability

Training/coaching

Job description

Meijer Inc. is seeking a capable leader to oversee department operations, guide daily tasks, and mentor team members to deliver exceptional customer service. The role emphasizes engagement, training, and adherence to Meijer standards to drive store profitability.

You will work with leadership to optimize schedules, ensure product freshness, and maintain safe, compliant operations across the department.