Retail Team Lead — Customer Experience & Development

DICK'S Sporting Goods, Inc.; Hopkins (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

The Lead at DICK'S Sporting Goods leads the in-store team to deliver outstanding customer service and uphold brand standards. Working with Store Manager and Assistant Store Manager, you guide teammates, coach performance, and ensure a welcoming, safe shopping environment.

Responsibilities include organizing daily work, delegating tasks, and training teammates on procedures. The role emphasizes hands-on leadership and collaboration to help athletes succeed.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Retail sales or customer-focused experience.
• Golf experience preferred.
• Ability to lift 15-35 lbs repeatedly and stand for long periods.

Responsibilities

• Lead store team and act as in-store expert for department and brand standards.
• Provide hands-on coaching and develop teammates; delegate tasks based on priority.
• Uphold safety, loss prevention, and standard operating procedures.
• Align workforce with daily game plans and store events under guidance of leadership.
• Create an inclusive, welcoming environment for teammates and customers.

Skills

Flexible availability

Retail experience

Golf experience

Physical stamina

Job description

The Lead at DICK'S Sporting Goods leads the in-store team to deliver outstanding customer service and uphold brand standards. Working with Store Manager and Assistant Store Manager, you guide teammates, coach performance, and ensure a welcoming, safe shopping environment.

Responsibilities include organizing daily work, delegating tasks, and training teammates on procedures. The role emphasizes hands-on leadership and collaboration to help athletes succeed.