Retail Team Lead: Coach, Sell & Elevate Customer Experience

tmobile; Columbus (GA); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Paid parental and family leave

Family building benefits

Back‑up care

Job summary

T-Mobile is seeking a store leadership role to guide retail teams in delivering customer-focused service and achieving sales outcomes. The position emphasizes coaching, training, and operational management to maintain store standards and product knowledge.

Successful candidates will lead team members to meet customer needs, drive performance, and contribute to overall store success through effective leadership and engagement.

Qualifications

• Retail leadership experience or potential; ability to coach and develop teams.
• Strong communication and customer service focus in a sales environment.
• Knowledge of products and services to drive sales and customer satisfaction.

Responsibilities

• Lead and develop retail team members to achieve sales targets and customer service excellence.
• Coach and train staff on product knowledge, customer interactions, and store procedures.
• Manage store operations including merchandising, plan-o-gram compliance, and environment standards.
• Monitor store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure needs are met through team coordination.
• Stay current on products and leadership practices to serve as a team resource.

Skills

Leadership

Coaching

Customer Service

Sales

Product Knowledge

Communication

Change Agility

Change Management Coaching

Education

High School Diploma/GED

Job description

T-Mobile is seeking a store leadership role to guide retail teams in delivering customer-focused service and achieving sales outcomes. The position emphasizes coaching, training, and operational management to maintain store standards and product knowledge.

Successful candidates will lead team members to meet customer needs, drive performance, and contribute to overall store success through effective leadership and engagement.