Retail Team Leader & Customer Experience Coach

T-MOBILE USA, Inc.; Easton (Northampton County); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grant

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Family Leave

Back-up Care

Childcare Subsidy

Tuition Assistance

College Coaching

Disability Insurance

Life Insurance

AD&D Coverage

Long-term Care Insurance

Mobile Service Discounts

Home Internet Discounts

Pet Insurance

Commuter Benefits

Transit Programs

Job summary

T-Mobile USA, Inc. is seeking a dynamic Retail Leader to drive sales and deliver service excellence across the store team in your area. You will coach, train, and develop staff, ensure merchandising standards, and manage store operations to meet financial goals.

The role emphasizes coaching, product knowledge, customer engagement, and leadership to build a high-performing team while delivering an exceptional customer experience. Regular incentives and comprehensive benefits are provided.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Leadership

Coaching

Customer Service

Sales

Communication

Product Knowledge

Team Development

Change Agility

Change Management

Staff Training

Visual Merchandising

Planogram

Budget Management

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a dynamic Retail Leader to drive sales and deliver service excellence across the store team in your area. You will coach, train, and develop staff, ensure merchandising standards, and manage store operations to meet financial goals.

The role emphasizes coaching, product knowledge, customer engagement, and leadership to build a high-performing team while delivering an exceptional customer experience. Regular incentives and comprehensive benefits are provided.