Retail Team Lead & Customer Experience Coach

FreshDirect LLC; Fontana (CA); On-site; USD 25,000 - 26,000; Part time

Job summary

WSS is seeking a part-time Supervisor to support the store management team. You will lead, coach and develop Team Members, supervise stock and non-selling functions, and maintain efficient store operations.

You will act as Manager on Duty in the absence of the Store Manager, ensuring exceptional customer service and adherence to policies. Requirements include a high school diploma and 3+ years of retail management experience.

Qualifications

• High school diploma; 3+ years retail management preferred.
• Strong communication, leadership and organizational skills.
• Proficient with Microsoft Office, POS systems and timekeeping.

Responsibilities

• Coach and lead team members to meet sales and service goals.
• Ensure accurate pricing, displays, and sales floor maintenance.
• Assist with staffing, scheduling, and payroll compliance.
• Support store leadership and act on busy floor to drive results.
• Deliver excellent customer service and resolve issues quickly.
• Train team on product knowledge and company policies.
• Collaborate with managers to identify opportunities to improve KPIs.
• Oversee customer greetings, connections, and loyalty-building actions.

Skills

Customer service

Leadership

Communication

Time management

Education

High school diploma

Tools

Microsoft Office

Point of Sale

Time Keeping systems

Job description

WSS is seeking a part-time Supervisor to support the store management team. You will lead, coach and develop Team Members, supervise stock and non-selling functions, and maintain efficient store operations.

You will act as Manager on Duty in the absence of the Store Manager, ensuring exceptional customer service and adherence to policies. Requirements include a high school diploma and 3+ years of retail management experience.