Lead Retail Supervisor & Customer Experience Coach

FreshDirect LLC; Santa Ana (CA); On-site; USD 25,000 - 26,000; Part time

Job summary

WSS in Santa Ana is seeking a part-time Store Supervisor to support the store management team, supervise Team Members, and maintain operational efficiency. The role emphasizes customer service, product knowledge, and daily store duties.

Responsibilities include coaching staff, maintaining pricing and displays, staffing, and handling customer inquiries. Candidates should have a high school diploma and retail management experience; willingness to work flexible hours, weekends, and holidays.

Qualifications

• High school diploma; 3+ years in retail management preferred.
• Strong communication, leadership, and organizational skills.
• Proficient in Microsoft Office, POS and Time Keeping systems.
• Self-starter with ability to coach and develop team.

Responsibilities

• Coach and lead team to meet sales goals.
• Ensure proper pricing and displays.
• Assist with staffing and scheduling within payroll budget.
• Handle customer issues to improve satisfaction.
• Monitor stock and back office operations.

Skills

Customer service

Leadership

Communication

Retail management

Sales

Education

High school diploma

Some college preferred

Tools

Microsoft Office

POS systems

Time Keeping systems

Job description

WSS in Santa Ana is seeking a part-time Store Supervisor to support the store management team, supervise Team Members, and maintain operational efficiency. The role emphasizes customer service, product knowledge, and daily store duties.

Responsibilities include coaching staff, maintaining pricing and displays, staffing, and handling customer inquiries. Candidates should have a high school diploma and retail management experience; willingness to work flexible hours, weekends, and holidays.