Retail Team Lead & Customer Experience Coach

FreshDirect LLC; Los Angeles (CA); On-site; USD 28,000 - 29,000; Full time

Job summary

WSS in California is seeking a Store Supervisor to support the management team, drive customer satisfaction, lead Team Members, supervise stock and non-selling functions, and maintain efficient operations across the store.

You will act as Manager on Duty in absence of Store Manager, coach staff on customer service, pricing, discounts, and product availability, and help achieve sales plans while ensuring safety and compliance.

Qualifications

• High school diploma; some college preferred.
• 3+ years retail management experience preferred.

Responsibilities

• Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
• Ensure proper pricing and displays throughout the store
• Assist with increasing sales and delivering sales plan
• Delegate tasks to Team Members and provide follow up
• Continuously motivate Team Members to meet assigned sales and productivity goals
• Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
• Demonstrate sales leadership for Team Members by playing an active role on the sales floor
• Collaborate with Assistant and Store Manager to identify opportunities to support sales
• Oversee and lead the team to ensure they are greeting every customer, creating connections, and build loyalty
• Effectively handle customer issues; continuously improve overall customer satisfaction

Skills

Leadership

Customer service

People management

Education

High school diploma

Some college preferred

Job description

WSS in California is seeking a Store Supervisor to support the management team, drive customer satisfaction, lead Team Members, supervise stock and non-selling functions, and maintain efficient operations across the store.

You will act as Manager on Duty in absence of Store Manager, coach staff on customer service, pricing, discounts, and product availability, and help achieve sales plans while ensuring safety and compliance.