Retail Team Lead & Customer Experience Coach

Vans; Columbia (MD); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Incentive plan

Commission potential

VF benefits overview

Job summary

Vans is seeking a Supervisor to support the store leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

In partnership with the Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success in a fast-paced retail environment. Flexibility to meet business needs is essential.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High School Diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Ability to stand/walk for extended periods and lift light to moderate weight.

Responsibilities

• Lead by example and coach associates to deliver exceptional customer service.
• Support store leadership and maximize profitability through merchandising and engagement.
• Oversee opening/closing procedures and floor coverage.
• Ensure inventory integrity and loss prevention practices.
• Foster an inclusive and collaborative store culture.

Skills

Leading by example

Coaching

Customer engagement

Merchandising

Store operations

Communication

Education

High School Diploma or equivalent

Job description

Vans is seeking a Supervisor to support the store leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

In partnership with the Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success in a fast-paced retail environment. Flexibility to meet business needs is essential.