Store Team Lead — Elevate Customer Experience

VF Corp.; Norfolk (VA); On-site; USD 24,000 - 33,000; Part time

Job summary

Vans is seeking a Supervisor to support the store’s leadership team, coach associates, and drive exceptional customer experiences. You will help maximize profitability and maintain brand standards in a fast-paced retail environment.

You will mentor staff, monitor KPIs, and ensure smooth daily operations, including stockroom activities and merchandising. This role emphasizes teamwork, inclusivity, and delivering top-tier service.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Assist in training and onboarding new team members; provide ongoing feedback and support.

Skills

Coaching

Customer engagement

Sales goals

Verbal and written communication

Retail software tools

Tools

Retail software tools

Job description

Vans is seeking a Supervisor to support the store’s leadership team, coach associates, and drive exceptional customer experiences. You will help maximize profitability and maintain brand standards in a fast-paced retail environment.

You will mentor staff, monitor KPIs, and ensure smooth daily operations, including stockroom activities and merchandising. This role emphasizes teamwork, inclusivity, and delivering top-tier service.