Store Supervisor: Lead Customer Experience

VF Corp.; Peabody (MA); On-site; USD 27,000 - 40,000; Full time

Job summary

Vans is seeking a store Supervisor to support leadership, drive a premier customer experience, and strengthen team performance. You will coach associates, manage daily operations, and ensure merchandising standards align with brand guidance.

The role emphasizes in-store leadership, mentorship, and delivering exceptional service in a fast-paced retail environment. Join Vans in upholding a fun, inclusive culture and driving store profitability.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High School Diploma or equivalent preferred; hands-on experience valued.

Responsibilities

• Deliver personalized customer engagement through genuine interactions.
• Monitor progress against KPIs to help meet sales goals.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to meet productivity goals.
• Oversee daily store operations: opening/closing, floor coverage, tasks.
• Assist stockroom: organize inventory, process shipments, ensure product flow.
• Train and onboard new team members; provide ongoing feedback.
• Maintain visual merchandising standards and stock replenishment per brand directives.
• Protect inventory: shipping/receiving and loss prevention.

Skills

Customer engagement

Coaching

People leadership

Communication

Retail knowledge

Education

High School Diploma or equivalent

Tools

POS software

Job description

Vans is seeking a store Supervisor to support leadership, drive a premier customer experience, and strengthen team performance. You will coach associates, manage daily operations, and ensure merchandising standards align with brand guidance.

The role emphasizes in-store leadership, mentorship, and delivering exceptional service in a fast-paced retail environment. Join Vans in upholding a fun, inclusive culture and driving store profitability.