Store Supervisor: Lead, Coach & Drive Sales Excellence

Vans; Beachwood (OH); On-site; USD 24,000 - 33,000; Full time

Job summary

Vans is seeking a Supervisor to support the store leadership team and drive an exceptional customer experience. Lead by example, coach associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

You will partner with the Store Manager to maximize profitability, foster an inclusive culture, and contribute to the store’s success in a fast-paced retail environment. 1+ years of leadership is preferred.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• A High School Diploma or equivalent is preferred; but hands-on experience and achievements are valued.
• Strong verbal and written communication skills with the ability to influence across all levels.

Responsibilities

• Delivera high levelof personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achievingindividual goals.
• Model selling behaviors and foster a consumer‑centric mindset through authentic customer interactions.
• Coach and develop associates to deliverhigh levelsof customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuringtimelyproduct flow to the sales floor.
• Assistin training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement byparticipatingin local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Coaching

Communication skills

Retail software tools

Store leadership

Customer engagement

Tools

Word processing

Spreadsheets

Retail software tools

Job description

Vans is seeking a Supervisor to support the store leadership team and drive an exceptional customer experience. Lead by example, coach associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

You will partner with the Store Manager to maximize profitability, foster an inclusive culture, and contribute to the store’s success in a fast-paced retail environment. 1+ years of leadership is preferred.