Retail Team Lead & Customer Experience Champion

POP MART Americas Inc.; Georgia; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. is seeking an Assistant Store Manager at Smith Haven Mall to lead a high-performing team, partner with the Store Manager, and deliver exceptional customer experiences while driving sales and daily operations.

You will oversee inventory, merchandising, scheduling, and training, with a focus on POP MART branding, events, and first-time visitors. 2+ years retail leadership required; high school diploma; compensation $20–$25 per hour, based on location.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.

Responsibilities

• Lead, coach, and develop Brand Associates and Sales Leads.
• Oversee daily store operations, cash management, inventory, and safety.
• Drive sales goals, KPIs, and exceptional customer experiences on the sales floor.

Skills

Retail leadership

Coaching

Customer experience

Inventory management

Merchandising

Education

High School Diploma or equivalent

Job description

POP MART Americas Inc. is seeking an Assistant Store Manager at Smith Haven Mall to lead a high-performing team, partner with the Store Manager, and deliver exceptional customer experiences while driving sales and daily operations.

You will oversee inventory, merchandising, scheduling, and training, with a focus on POP MART branding, events, and first-time visitors. 2+ years retail leadership required; high school diploma; compensation $20–$25 per hour, based on location.