Retail Sales Lead: Drive Exceptional Customer Experiences

Pop Mart; United States; Vor Ort; USD 22.000 - 28.000; Teilzeit

Zusammenfassung

POP MART seeks a Retail Sales Lead at Smith Haven Mall to guide daily store operations, coach a team of sales associates, and deliver a premium customer experience. You will serve as Leader on Duty in the Store Manager's absence, driving sales and ensuring standards across merchandising, inventory, and cashier activities.

The role requires at least 1 year of retail experience with leadership exposure, strong communication, and a passion for designer toys and pop culture.

Qualifikationen

• 1+ years of retail experience; leadership or supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Interest in designer toys and pop culture highly valued.
• Ability to lead a team and coach associates.
• Strong organizational skills and attention to detail.

Aufgaben

• Lead by example to deliver an exceptional customer experience and inspire a customer-first culture.
• Serve as the Leader on Duty in the absence of the Store Manager or Assistant Store Manager, ensuring smooth daily operations.
• Coach, motivate, and support Sales Associates to achieve individual and store performance goals.
• Build meaningful relationships with customers by sharing the stories behind POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
• Foster an energetic, inclusive, and engaging environment for customers and team members alike.
• Identify opportunities to improve store performance and communicate operational needs or business opportunities to store leadership.
• Execute opening and closing procedures while ensuring operational excellence and compliance with company policies.
• Maintain a clean, organized, safe, and visually compelling store environment.
• Accurately process customer transactions, returns, exchanges, and other POS activities.
• Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
• Help protect company assets by following cash handling, safety, and loss prevention procedures.
• Execute POP MART visual merchandising standards, marketing directives, and promotional displays.
• Install new fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns.
• Refresh merchandising based on inventory levels, product sell-through, and business priorities.
• Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.
• Partner with store leadership to maintain inventory accuracy and ensure merchandise is available for customers.
• Serve as a knowledgeable brand ambassador by staying current on POP MART products, artists, characters, and company initiatives.
• Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
• Support Robo Shop operations and partner with internal teams to ensure a seamless customer experience where applicable.
• Maintain flexibility to work evenings, weekends, holidays, and other peak business periods.

Kenntnisse

Retail leadership

Communication skills

Coaching

Interpersonal skills

Attention to detail

Ausbildung

High School Diploma or equivalent

Tools

POS systems

Jobbeschreibung

POP MART seeks a Retail Sales Lead at Smith Haven Mall to guide daily store operations, coach a team of sales associates, and deliver a premium customer experience. You will serve as Leader on Duty in the Store Manager's absence, driving sales and ensuring standards across merchandising, inventory, and cashier activities.

The role requires at least 1 year of retail experience with leadership exposure, strong communication, and a passion for designer toys and pop culture.