Retail Team Lead - Customer Experience

lbrands; Cedar Hill (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access

Job summary

Bath & Body Works in Cedar Hill, TX is seeking a proactive Key Holder to help drive sales and ensure smooth store operations. You will lead customer experiences, coach associates, and model our values while maintaining product knowledge and policy adherence.

You will act as Manager on Duty as scheduled, oversee daily tasks, and support opening/closing routines including handling deposits and shipments. Strong communication and teamwork are essential.

Qualifications

• Thrives in a customer-first retail environment.
• Demonstrated sales, customer experience, and operational results in a fast-paced setting.
• Effective communication skills and ability to adapt quickly, open to feedback.

Responsibilities

• Act as Manager on Duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Provide individual and team feedback to managers.
• Lead in-store customer experiences through selling behaviors and product knowledge.
• Display knowledge of products, policies, and store strategies.
• Set daily direction and goals for the team at shift start.
• Execute opening/closing routines including bank deposits and shipments.

Skills

Customer focus

Sales experience

Communication

Coaching

De-escalation

Availability

Education

High school diploma or GED

Job description

Bath & Body Works in Cedar Hill, TX is seeking a proactive Key Holder to help drive sales and ensure smooth store operations. You will lead customer experiences, coach associates, and model our values while maintaining product knowledge and policy adherence.

You will act as Manager on Duty as scheduled, oversee daily tasks, and support opening/closing routines including handling deposits and shipments. Strong communication and teamwork are essential.