Retail Key Holder: Customer Experience Leader

Bath & Body Works; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay on-demand wages

Tuition assistance with Guild

Employee assistance program (EAP)

Paid time off and parental leave

Life and AD&D coverage

Job summary

Responsibilities include guiding daily goals, opening/closing routines, and maintaining store standards while ensuring safety and policy compliance. Shift flexibility, weekends, and holidays required.

Qualifications

• Thrives in a customer-first retail environment.
• Able to maintain product knowledge and brand standards.
• Capable of coaching and guiding associates in-the-m moment.

Responsibilities

• Lead store operations as delegated by the Store Manager, including acting as Manager on Duty when scheduled.
• Provide individual and team performance feedback to managers.
• Deliver exceptional in-store experiences through strong selling behaviors and product knowledge.

Skills

Customer focus

Sales experience

Communication skills

Coaching others

De-escalation

Flexible schedule

Evenings/weekends/holidays

Education

High School diploma or GED or relevant work experience

Job description

Responsibilities include guiding daily goals, opening/closing routines, and maintaining store standards while ensuring safety and policy compliance. Shift flexibility, weekends, and holidays required.