Key Holder: Retail Leader & Customer Experience

lbrands; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-demand wages (DailyPay)

Tuition-free education with Guild

Tuition reimbursement and scholarships

40% merchandise discount

Job summary

Bath & Body Works in Dallas, TX seeks a Key Holder to support achieving sales plans through effective leadership of store operations and exceptional customer experiences. You will act as a front-line leader, guiding associates, executing plans, and ensuring a safe, engaging shopping environment.

You will demonstrate product knowledge, adhere to policies, and coach teams to deliver top-notch service while driving day-to-day store performance in a fast-paced setting.

Qualifications

• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales and customer experience in a fast-paced environment.
• Effective communication skills and adaptability.
• Ability to provide in-the-moment coaching to associates.

Responsibilities

• Lead store tasks as delegated by the Store Manager, including as Manager on Duty.
• Provide performance feedback to managers.
• Drive in-store customer experiences with product knowledge and selling behaviors.
• Display knowledge of product, policies, and store strategies.
• Set daily shift directions and goals for the team.
• Perform opening/closing routines and handle shipments and directives.
• Build connections with customers and make personalized recommendations.
• Assist with floorset execution and visual presentation.

Skills

Customer focus

Leadership

Sales experience

Communication

Coaching

Education

High school diploma

Job description

Bath & Body Works in Dallas, TX seeks a Key Holder to support achieving sales plans through effective leadership of store operations and exceptional customer experiences. You will act as a front-line leader, guiding associates, executing plans, and ensuring a safe, engaging shopping environment.

You will demonstrate product knowledge, adhere to policies, and coach teams to deliver top-notch service while driving day-to-day store performance in a fast-paced setting.