Retail Team Lead: Coach, Lead Ops & Service Excellence

Duchess; Newark (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-Paid Life Insurance

Weekly pay

401(k) with company match

Paid time off

Monthly bonuses

Career growth

Job summary

Duchess in Newark, OH is seeking an Assistant Manager to support the Store Manager in daily operations, coach team members, and deliver excellent customer service. The role offers an opportunity to lead, learn, and grow in a fast-paced retail environment, with responsibilities spanning staffing, inventory, and store systems.

Applicants should have a high school diploma and at least 1 year of leadership experience in retail or food service; ServeSafe certification or willingness to obtain is

Qualifications

• Education – High school diploma or equivalent
• Experience – 1+ year of leadership experience in retail or food service
• Leadership – A team-first mindset with strong communication skills
• Operations – Comfortable with scheduling, inventory, and basic store systems
• Tech – Familiar with POS systems and basic software (Word, Excel, Email)
• ServeSafe certification – Required or willingness to obtain
• Customer focus – Committed to creating a welcoming experience for every guest

Responsibilities

• Support store operations including staffing, inventory, and shift leadership
• Coach and train team members to deliver friendly, efficient service
• Ensure the store stays clean, safe, and customer-ready
• Lead when the Store Manager is away to drive performance goals and maintain compliance standards
• Build relationships with customers, vendors, and your team

Skills

Leadership

Customer service

Communication

Team coaching

Staff scheduling

Education

High school diploma or equivalent

Tools

POS systems

Word

Excel

Email

Job description

Duchess in Newark, OH is seeking an Assistant Manager to support the Store Manager in daily operations, coach team members, and deliver excellent customer service. The role offers an opportunity to lead, learn, and grow in a fast-paced retail environment, with responsibilities spanning staffing, inventory, and store systems.

Applicants should have a high school diploma and at least 1 year of leadership experience in retail or food service; ServeSafe certification or willingness to obtain is