Retail Assistant Manager - Lead Team & Service Excellence

Duchess; Newcomerstown (OH); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-Paid Life Insurance

Weekly pay

401(k) with company match

Paid time off

Monthly bonuses

Job summary

Duchess in Newcomerstown, OH is seeking an Assistant Manager to support the Store Manager in daily operations, coach team members, and deliver excellent customer service in a fast-paced retail environment.

Responsibilities include staffing, inventory, shift leadership, and building relationships with customers and vendors; a high school diploma and 1+ year leadership in retail or food service; experience with POS and basic software; ServeSafe certification is required or willing to obtain.

Qualifications

• Education – High school diploma or equivalent.
• Experience – 1+ year of leadership experience in retail or food service.
• Leadership – A team-first mindset with strong communication skills.
• Operations – Comfortable with scheduling, inventory, and basic store systems.
• Tech comfort – Familiar with POS systems and basic software (Word, Excel, Email).
• ServeSafe certification – Required or willingness to obtain.
• Customer focus – Committed to creating a welcoming experience for every guest.

Responsibilities

• Support store operations including staffing, inventory, and shift leadership
• Coach and train team members to deliver friendly, efficient service
• Ensure the store stays clean, safe, and customer-ready
• Step in to lead when the Store Manager is away to drive performance goals and maintain compliance standards
• Build relationships with customers, vendors, and your team

Skills

Leadership

Customer service

Communication

Scheduling

Inventory management

Education

High school diploma or equivalent

Tools

POS systems

Word

Excel

Email

Job description

Duchess in Newcomerstown, OH is seeking an Assistant Manager to support the Store Manager in daily operations, coach team members, and deliver excellent customer service in a fast-paced retail environment.

Responsibilities include staffing, inventory, shift leadership, and building relationships with customers and vendors; a high school diploma and 1+ year leadership in retail or food service; experience with POS and basic software; ServeSafe certification is required or willing to obtain.