Retail Assistant Manager — Lead, Coach & Deliver Service

Duchess; Gahanna (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-paid life insurance

Weekly pay

401(k) matching

Paid time off

Monthly bonuses

Job summary

Duchess is seeking an Assistant Manager in our Ohio location to support the Store Manager in daily operations, coach staff, and ensure top-tier customer service. This role is ideal for someone ready to lead, learn, and grow in a fast-paced retail setting.

Responsibilities include scheduling, inventory control, and shift leadership, with emphasis on staffing, training, and maintaining a customer-focused environment. Prior leadership and a ServSafe mindset are valued.

Qualifications

• Education – High school diploma or equivalent.
• Experience – 1+ year of leadership experience in retail or food service.
• Leadership – A team-first mindset with strong communication skills.
• Operations – Comfortable with scheduling, inventory, and basic store systems.
• Tech comfort – Familiar with POS systems and basic software (Word, Excel, Email).
• ServeSafe certification – Required or willingness to obtain.
• Customer focus – Committed to creating a welcoming experience for every guest.

Responsibilities

• Support store operations including staffing, inventory, and shift leadership.
• Coach and train team members to deliver friendly, efficient service.
• Ensure the store stays clean, safe, and customer-ready.
• Step in to lead when the Store Manager is away and drive performance goals and compliance standards.
• Build relationships with customers, vendors, and your team.

Skills

Leadership

Communication

Scheduling

Inventory

POS systems

Microsoft Word/Excel

Customer service

Education

High school diploma or equivalent

Tools

POS systems

Word

Excel

Job description

Duchess is seeking an Assistant Manager in our Ohio location to support the Store Manager in daily operations, coach staff, and ensure top-tier customer service. This role is ideal for someone ready to lead, learn, and grow in a fast-paced retail setting.

Responsibilities include scheduling, inventory control, and shift leadership, with emphasis on staffing, training, and maintaining a customer-focused environment. Prior leadership and a ServSafe mindset are valued.