Retail Team Lead: Elevate Service & Grow

Duchess; Waldo Township (OH); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-Paid Life Insurance

401(k) with company match

Paid time off

Weekly pay

Job summary

Duchess is seeking an Assistant Manager to support daily store operations in Ohio. You will lead staffing, inventory, and shift leadership while coaching team members to deliver friendly, efficient service.

The role emphasizes a customer-first approach, scheduling and inventory know-how, and familiarity with POS systems; ServSafe certification is required or obtainable. Great benefits and growth opportunities await.

Qualifications

• High school diploma or equivalent.
• 1+ year of leadership experience in retail or food service.
• Team-first mindset with strong communication skills.
• Scheduling, inventory, and basic store systems.
• Familiar with POS systems and basic software (Word, Excel, Email).
• ServeSafe certification required or willingness to obtain.
• Customer-focused and able to create a welcoming guest experience.

Responsibilities

• Support store operations including staffing, inventory, and shift leadership.
• Coach and train team members to deliver friendly, efficient service.
• Ensure the store stays clean, safe, and customer-ready.
• Lead when the Store Manager is away and help drive performance goals and compliance.
• Build relationships with customers, vendors, and your team.

Skills

Leadership

Customer service

Communication

Scheduling

Inventory management

POS systems

Microsoft Office

Education

High school diploma or equivalent

ServeSafe certification (required or willingness to obtain)

Tools

POS systems

Word

Excel

Email

Job description

Duchess is seeking an Assistant Manager to support daily store operations in Ohio. You will lead staffing, inventory, and shift leadership while coaching team members to deliver friendly, efficient service.

The role emphasizes a customer-first approach, scheduling and inventory know-how, and familiarity with POS systems; ServSafe certification is required or obtainable. Great benefits and growth opportunities await.