Retail Team Lead — Brand & Customer Experience

J.Crew Group; Palo Alto (CA); Híbrido; USD 33.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base pay

Discounts on branded product (60%+)

401(k) with company matching

Medical and prescription coverage

Paid time off

Dental, vision, life insurance

Descripción de la vacante

J.Crew Group in Palo Alto seeks an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, providing coaching to the sales team to maximize performance.

You will help adapt strategies with the leadership group and ensure smooth operational support. You will partner with Store Director and Associate Store Manager to recruit, train, and develop staff, while maintaining a collaborative work culture

Formación

• 1-2 years of retail management experience.
• Passion for brand, customers, and teams.
• Scheduling flexibility including nights, weekends and holidays.
• Ability to bend, reach, and lift at least 40 pounds.

Responsabilidades

• Support the Store Director & Associate Store Manager to impact business results and profitability.
• Own your division of responsibility (Visual Merchandising, Operations, HR, Service & Selling) and manage store operations and systems.
• Assist with recruiting, training, and development as needed.
• Collaborate with leadership to foster a collaborative working environment for all associates.
• Ensure the team exceeds goals and delivers best-in-class customer service.
• Lead product knowledge sessions to elevate authentic customer connections.
• Develop innovative ideas to engage the community and build loyalty through events.
• Step into various roles on the sales floor when needed.

Conocimientos

Retail management experience

Team leadership

Customer service

Scheduling flexibility

Problem solving

Descripción del empleo

J.Crew Group in Palo Alto seeks an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, providing coaching to the sales team to maximize performance.

You will help adapt strategies with the leadership group and ensure smooth operational support. You will partner with Store Director and Associate Store Manager to recruit, train, and develop staff, while maintaining a collaborative work culture