Retail Assistant Manager: Lead Team & Customer Experience

J.Crew; Palo Alto (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded products

PTO and holidays

401(k) with company matching

Medical, dental, vision, life insured

Discounts on travel, entertainment, &e

Job summary

J.Crew in Palo Alto is seeking an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement.

You’ll provide feedback and coaching to the sales team to maximize performance and collaborate with the leadership team to adapt strategies for business success and smooth operational support as needed. You’ll help oversee designated divisions, manage store operations and systems, support recruiting and

Qualifications

• 1–2 years of retail management experience.
• Passion for brand, customers, and teams.
• Stay current with fashion trends and industry developments.

Responsibilities

• Support Store Director and Associate Store Manager to impact business results and profitability.
• Own division: Visual Merchandising, Operations, HR, Service & Selling, etc.
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training and development efforts as needed.
• Collaborate with leadership to create a collaborative working environment for associates.
• Ensure the team consistently meets goals and delivers best-in-class customer service.
• Lead product knowledge sessions to boost authentic customer connections.
• Develop community engagement and loyalty through events.
• Step into various roles on the sales floor when needed.

Skills

Retail management

Leadership

Customer service

Team collaboration

Tools

POS systems

Job description

J.Crew in Palo Alto is seeking an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement.

You’ll provide feedback and coaching to the sales team to maximize performance and collaborate with the leadership team to adapt strategies for business success and smooth operational support as needed. You’ll help oversee designated divisions, manage store operations and systems, support recruiting and