Retail Team Coach & Store Leader - Fan Experience

Rally House; Greendale (WI); On-site; USD 48,712,000 - 70,632,000; Full time

Job summary

Rally House in Greendale, Wisconsin seeks an Assistant Coach who acts as the Assistant Store Manager, supporting store performance and coaching the team to deliver guest-focused experiences.

The role emphasizes training, daily operations, and adherence to standards while guiding the Head Coach in achieving store results. Strong leadership and customer-centric approach are essential for success in a fast-paced retail environment.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines; ensure safety, cash handling, and policy compliance.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Manage fixture flow and product placement to drive sales.
• Resolve complex customer concerns and ensure follow-up.

Skills

Leadership

Coaching

Effective communication

Customer centric

Team development

Store operations

Problem solving

Education

Associates or Bachelor’s degree preferred

Job description

Rally House in Greendale, Wisconsin seeks an Assistant Coach who acts as the Assistant Store Manager, supporting store performance and coaching the team to deliver guest-focused experiences.

The role emphasizes training, daily operations, and adherence to standards while guiding the Head Coach in achieving store results. Strong leadership and customer-centric approach are essential for success in a fast-paced retail environment.