Retail Support Specialist — Training, Growth & Benefits

DSI Systems; Twin Falls (ID); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Supportive team environment

Career growth opportunities

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with employer matching

Paid vacation

Profit sharing

AT&T wireless discount

Paid training

Advancement opportunities

Job summary

DSI Systems is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations. You will resolve billing and service questions, troubleshoot devices, and support store staff in fast-paced settings. This role requires strong communication and the ability to stay calm under pressure.

The position offers flexible scheduling, competitive hourly pay, and opportunities for growth within a supportive, team-oriented environment.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Skills

Customer service

Communication

Multitasking

Detail oriented

Flexible hours

Job description

DSI Systems is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations. You will resolve billing and service questions, troubleshoot devices, and support store staff in fast-paced settings. This role requires strong communication and the ability to stay calm under pressure.

The position offers flexible scheduling, competitive hourly pay, and opportunities for growth within a supportive, team-oriented environment.