Retail Tech Support Specialist – Growth & Benefits

DSI Systems, Inc.; Tacoma (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Employee Profit Sharing Program

AT&T wireless discount

Paid training

Job summary

DSI Systems, Inc. seeks a Retail Support Specialist to deliver hands-on customer service inside national retail locations for AT&T. You will address account, billing, device, and service concerns while maintaining professionalism in fast-paced settings.

You will work with cross-functional teams, troubleshoot devices, and ensure accurate documentation. The role requires flexible hours, including evenings and weekends, and offers training, team support, and opportunities for advancement in a

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment.

Skills

Customer service

Communication

Multitasking

Problem solving

Stress management

Job description

DSI Systems, Inc. seeks a Retail Support Specialist to deliver hands-on customer service inside national retail locations for AT&T. You will address account, billing, device, and service concerns while maintaining professionalism in fast-paced settings.

You will work with cross-functional teams, troubleshoot devices, and ensure accurate documentation. The role requires flexible hours, including evenings and weekends, and offers training, team support, and opportunities for advancement in a