Retail Support Specialist — Grow in Tech & Customer Care

Socket.dev; Fruitport (MI); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with employer matching

Paid vacation

Paid training

Profit sharing

AT&T wireless discount

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will resolve billing, account, device, and service concerns, while maintaining professionalism in fast-paced settings.

Key duties include troubleshooting devices, supporting retail employees, and coordinating with cross-functional teams to ensure a superior customer experience. Flexible hours and on-site work are expected.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will resolve billing, account, device, and service concerns, while maintaining professionalism in fast-paced settings.

Key duties include troubleshooting devices, supporting retail employees, and coordinating with cross-functional teams to ensure a superior customer experience. Flexible hours and on-site work are expected.