Retail Tech Support Specialist — Growth, Training & Benefits

DSI; Glen Allen (VA); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

401(k) with match

Paid vacation & sick days

Profit-sharing program

50% AT&T wireless discount

Paid training

Advancement opportunities

Job summary

DSI, in partnership with AT&T, seeks a Retail Support Specialist to provide hands-on customer service in national retail locations. You will handle billing, account updates, device and service inquiries, and troubleshoot network issues while staying professional in a fast-paced store environment.

Ideal candidates will excel in communication, multitasking, and problem-solving, with flexible availability including evenings, weekends, and holidays as needed to meet business demands.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high‑volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners.
• Serve as the primary AT&T representative for in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best‑in‑class customer experience.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Flexibility hours

Job description

DSI, in partnership with AT&T, seeks a Retail Support Specialist to provide hands-on customer service in national retail locations. You will handle billing, account updates, device and service inquiries, and troubleshoot network issues while staying professional in a fast-paced store environment.

Ideal candidates will excel in communication, multitasking, and problem-solving, with flexible availability including evenings, weekends, and holidays as needed to meet business demands.