Retail Support Specialist: Elevate Customer Care & Growth

DSI Systems, Inc.; Prescott (AZ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Insurance (medical, dental, vision, & 

401k with employer matching

Paid time off

Profit sharing

AT&T discount

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You will resolve billing, device, and service concerns while delivering friendly, solution-focused support on the sales floor.

This role requires strong communication, resilience, and the ability to stay calm in high-volume environments. You will work flexible hours including evenings, weekends, and holidays, with comprehensive training and opportunities for career growth.

Qualifications

• Customer service experience required.
• Ability to handle high-stress situations professionally.
• Proficient in navigating multiple systems while assisting customers.
• Detail-oriented with strong problem-solving abilities.
• Flexible hours including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak traffic.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Flexible hours

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You will resolve billing, device, and service concerns while delivering friendly, solution-focused support on the sales floor.

This role requires strong communication, resilience, and the ability to stay calm in high-volume environments. You will work flexible hours including evenings, weekends, and holidays, with comprehensive training and opportunities for career growth.