Retail Support Specialist — Paid Training & Growth

DSI; Pensacola (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Insurance benefits

401k with match

Paid time off

Profit sharing

Wireless discount

Career advancement

Job summary

DSI is seeking a Retail Support Specialist to assist AT&T customers in national retail environments, handling billing, account updates, device support, and service concerns with professionalism and calm under pressure.

Join a fast-paced team with comprehensive training, growth opportunities, and a rewarding work environment. Flexible schedules, competitive pay, and benefits are offered to support your success.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Skills

Strong customer service

Communication skills

Handle high-stress situations

Multitasking

Attention to detail

Job description

DSI is seeking a Retail Support Specialist to assist AT&T customers in national retail environments, handling billing, account updates, device support, and service concerns with professionalism and calm under pressure.

Join a fast-paced team with comprehensive training, growth opportunities, and a rewarding work environment. Flexible schedules, competitive pay, and benefits are offered to support your success.