Retail Support Specialist — Growth, Training & Perks

DSI Systems, Inc.; Prescott (AZ); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training programs

Supportive team

Career growth

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

Paid time off

Profit sharing

AT&T discount

Paid training

Advancement opportunities

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will engage with customers and store partners to resolve account, billing, device and service concerns in a fast-paced setting.

The role requires strong communication, adaptability, and the ability to troubleshoot devices and network issues while maintaining high service quality. Flexible scheduling is expected in a busy retail environment.

Qualifications

• Strong customer service and communication abilities.
• Ability to stay calm and professional in high-volume, fast-paced environments.
• Proven multitasking and navigation of multiple systems.
• Detail-oriented with solid problem-solving skills.
• Flexible hours including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional customer support to AT&T customers in national retail locations.
• Resolve inquiries related to billing, accounts, plans, devices and service concerns.
• Troubleshoot wireless devices and network issues.
• Maintain accuracy when documenting interactions and updating account information.
• Collaborate with cross-functional teams to ensure a top-tier customer experience.

Skills

Customer service

Communication

Multitasking

Problem-solving

Stress management

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will engage with customers and store partners to resolve account, billing, device and service concerns in a fast-paced setting.

The role requires strong communication, adaptability, and the ability to troubleshoot devices and network issues while maintaining high service quality. Flexible scheduling is expected in a busy retail environment.