Retail Support Specialist — Growth, Training & Benefits

DSI; Brandywine (MD); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Insurance from day 1

401k with company match

Paid time off

Profit sharing

AT&T discount 50%

Paid training

Advancement opportunities

Job summary

DSI is seeking a Retail Support Specialist to provide frontline support to AT&T customers inside national retail locations. You will handle billing, plan changes, device issues, and service inquiries, while maintaining professionalism in a fast-paced environment.

Ideal candidates will have strong customer service, excellent communication, and the ability to multitask across multiple systems. Flexible scheduling including evenings, weekends, and holidays is required.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexible hours

Tools

POS systems

Job description

DSI is seeking a Retail Support Specialist to provide frontline support to AT&T customers inside national retail locations. You will handle billing, plan changes, device issues, and service inquiries, while maintaining professionalism in a fast-paced environment.

Ideal candidates will have strong customer service, excellent communication, and the ability to multitask across multiple systems. Flexible scheduling including evenings, weekends, and holidays is required.