Retail Support Specialist — Paid Training & Growth

DSI; Village of Port Chester (NY); Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision, Life

401k Plan with employer matching

Paid vacation, personal/sick days

Employee Profit Sharing Program

AT&T wireless discount 50%

Zusammenfassung

DSI is seeking a Retail Support Specialist to deliver frontline, hands-on assistance to AT&T customers inside busy national retail locations. You will resolve account, billing, device, and service concerns with a calm, professional approach in a fast-paced setting.

The role requires strong communication, resilience, and comfort with technology, with reliability on a flexible schedule including evenings and weekends.

Qualifikationen

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Aufgaben

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Kenntnisse

Customer service

Communication

Multitasking

Problem-solving

Flexibility

Jobbeschreibung

DSI is seeking a Retail Support Specialist to deliver frontline, hands-on assistance to AT&T customers inside busy national retail locations. You will resolve account, billing, device, and service concerns with a calm, professional approach in a fast-paced setting.

The role requires strong communication, resilience, and comfort with technology, with reliability on a flexible schedule including evenings and weekends.