Retail Support Specialist - Growth, Flexible Hours & Perks

DSI; Chandler (AZ); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Starting pay $26/hr

Training programs

Team environment

Career growth

Résumé du poste

DSI is seeking a Retail Support Specialist to deliver frontline service to AT&T customers inside high-traffic national retail locations. You will assist customers with billing, account updates, plan changes, device support, and service concerns while maintaining composure in a fast-paced environment.

The role emphasizes strong communication, problem-solving, and teamwork as you collaborate with cross-functional groups to resolve issues, support store leadership, and ensure a best-in-class

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsabilités

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Connaissances

Customer service

Communication skills

Multitasking

Problem-solving

Flexible hours

Stress management

Description du poste

DSI is seeking a Retail Support Specialist to deliver frontline service to AT&T customers inside high-traffic national retail locations. You will assist customers with billing, account updates, plan changes, device support, and service concerns while maintaining composure in a fast-paced environment.

The role emphasizes strong communication, problem-solving, and teamwork as you collaborate with cross-functional groups to resolve issues, support store leadership, and ensure a best-in-class