Retail Support Specialist: Growth, Training & Benefits

DSI Systems, Inc.; Franklin (VA); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with match

Paid Vacation

Personal/Sick Days

Bereavement Time

Employee Profit Sharing Program

AT&T discount 50%

Paid training

Advancement opportunities

Résumé du poste

DSI Systems, Inc. seeks a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will assist customers with billing, device issues, and service questions, ensuring clear communication and a calm demeanor.

In a fast-paced environment, you will partner with store leadership and cross-functional teams to resolve issues, document interactions, and uphold privacy standards while meeting performance metrics.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsabilités

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Connaissances

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Description du poste

DSI Systems, Inc. seeks a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will assist customers with billing, device issues, and service questions, ensuring clear communication and a calm demeanor.

In a fast-paced environment, you will partner with store leadership and cross-functional teams to resolve issues, document interactions, and uphold privacy standards while meeting performance metrics.