Retail Support Specialist — Growth, Training & Benefits

DSI Systems, Inc.; Tukwila (WA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay starting at $25/hr

Comprehensive training

Medical/Dental/Vision/Life insurance

401k with employer matching

Paid vacation and leave

Employee profit sharing

AT&T wireless discount

Paid training

Advancement opportunities

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to assist AT&T customers in high-traffic retail environments. You will handle billing, accounts, device issues and service concerns, while delivering professional, friendly support on the sales floor.

Strength in communication, calm under pressure, and the ability to work in a fast-paced setting are essential. The role includes flexible hours, including evenings, weekends, and holidays, with a focus on customer satisfaction and accuracy.

Qualifications

• Excellent customer service and communication skills.
• Ability to stay calm under pressure and handle escalations professionally.
• Proficient multitasking and navigation of multiple systems.
• Detail-oriented with strong problem-solving abilities.
• Flexible hours including evenings, weekends or holidays.

Responsibilities

• Provide friendly, solution-focused support to AT&T customers in retail locations.
• Resolve billing, account updates, plan changes, device and service issues.
• Troubleshoot wireless devices and network connectivity.
• Maintain accurate documentation and meet performance metrics.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flexible scheduling

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to assist AT&T customers in high-traffic retail environments. You will handle billing, accounts, device issues and service concerns, while delivering professional, friendly support on the sales floor.

Strength in communication, calm under pressure, and the ability to work in a fast-paced setting are essential. The role includes flexible hours, including evenings, weekends, and holidays, with a focus on customer satisfaction and accuracy.