Retail Support Specialist — Growth, Training & Benefits

DSI; Town of Grafton (WI); Presencial; USD 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive training and development

Engaging team environment

Career growth opportunities

Resumo da oferta

DSI is seeking a Retail Support Specialist to provide frontline support to AT&T customers in national retail venues. You will assist with billing, account updates, device issues, and service inquiries while delivering friendly, professional service in a high-volume setting.

The role emphasizes strong communication, resilience under pressure, and the ability to navigate multiple systems while maintaining accurate documentation.

Qualificações

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsabilidades

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
• Navigate multiple systems simultaneously while engaging with customers in real time.
• Document all interactions thoroughly and accurately.

Conhecimentos

Customer service

Communication

Multitasking

Problem solving

Detail oriented

Flexible hours

Descrição da oferta de emprego

DSI is seeking a Retail Support Specialist to provide frontline support to AT&T customers in national retail venues. You will assist with billing, account updates, device issues, and service inquiries while delivering friendly, professional service in a high-volume setting.

The role emphasizes strong communication, resilience under pressure, and the ability to navigate multiple systems while maintaining accurate documentation.