Retail Support Specialist — Flexible, Customer & Tech Help

DSI Systems, Inc.; Portland (OR); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Team environment

Career growth opportunities

Medical/Dental/Vision/Life insurance

401k with employer matching

Paid vacation and sick days

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside busy national retail environments. You will directly engage with customers and retail partners to resolve account, billing, device, and service concerns with professionalism and precision.

The role requires strong communication, emotional resilience, and comfort with technology. You will stand on the sales floor for up to 8 hours, with flexible shifts including evenings,

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Flexibility

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside busy national retail environments. You will directly engage with customers and retail partners to resolve account, billing, device, and service concerns with professionalism and precision.

The role requires strong communication, emotional resilience, and comfort with technology. You will stand on the sales floor for up to 8 hours, with flexible shifts including evenings,